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Specific Terms – Important terms applying to games in our Casino area

Our general Terms and Conditions (click here) apply to games in our Casino area in addition to the Specific Terms below. Please note that if there is any conflict between the Specific Terms and our general Terms and Conditions, these Specific Terms will take precedence.

1. Where can you find the Rules for the games you want to play. Click on the Info 🛈 button on the game tile for a brief summary of the game and other key information. For more detailed information click on the “?” icon in-game to view the Rules of the game or the “i” icon within the game to view the paytable, paylines and feature details.

2. Where can you find the ‘return-to-player’ information for the games you want to play. We have set out the ‘return-to-player’ (RTP) information for each of our games on our Game Fairness page. It can also be found in each game as well as here.

3. Where can you find out about any ‘limits’ that we apply to our games. In accordance with UK legislation, players aged between 18 and 24 years old are limited to a maximum stake of £2 per spin on any Slot game. All players aged 25 and above are limited to a maximum stake of £5 per spin. Any other limits that we apply are made clear in the Rules of the game. As a general rule, any combination of wins in a single play on all games which are found in our Casino area, excluding Progressive Jackpot wins, will not exceed £500,000. Where a combination of wins in a single play does exceed £500,000, this will mean that the game has 'malfunctioned'. Please note that it may not be possible to win this amount in a single play on these games.

4. What do we mean by ‘malfunction voids pays and plays’ or similar phrases used in the Rules. Where a game does not work as it was intended (i.e. fairly and strictly in accordance with the published rules, any applicable RTP and limits), we say that it has ‘malfunctioned’. In these circumstances, the fairest thing to do is to treat such bets as void (i.e. as if it had never been made) – whether it is in your favour or ours – so that no winnings are paid and no losses are retained by us from the malfunctioning game and you receive your affected stake back.

   However, this is not always possible, for example, where you have been playing a malfunctioning game over a number of different days and have placed other bets and played other games with us using winnings from the malfunctioning game along with your own monies; or have used winnings to play poker with another customer. Where things become more complex, we will apply the following principles:

   • We will not benefit from the ‘malfunction’
   • We will treat affected customers fairly and with priority; and
   • We will let affected customers know the steps we have taken and the reasons for doing so after all monies due to customers because of the ‘malfunction’ have been returned (but not before).

    

5. Are there specific terms which apply to jackpot games in our Casino area. Yes there are. Each jackpot game has its own set of Rules which can be found within the game. Some key terms of our jackpot games include:

   1. Where more than one player appears to win a Progressive Jackpot at the same time, the first jackpot winner will be paid out the jackpot amount displayed during gameplay.  The other winning players will receive the seed for the jackpot or any residual amounts.  In such an instance, the order of winners is determined by the time of the transactions as recorded by the game.
   2. In some Progressive Jackpot games, the greater your stake, the more chance you have of winning the jackpot. In other Progressive Jackpot games, the jackpot value is linked to the total stake level.
   3. Whilst the amount of contribution for each Progressive Jackpot is determined by a player’s stake, jackpot contributions are paid for by ourselves or the other operators (where relevant) in a way that does not directly impact the return to player of the particular game.
   4. The contribution amount is split between covering the initial seed (and next reseed) and increasing the jackpot amount that can be won.
   5. If any game play is deemed to be void, any stake contributions associated with such game play will be reversed to reduce the Progressive Jackpot accordingly.
   6. If a Progressive Jackpot is decommissioned, we will either transfer the value of the jackpot to another Progressive Jackpot, return the contributions as a one off event such as a Prize Draw or, where possible and fair to do so, we will refund player contributions made into that Progressive Jackpot.

    

6. Do bonuses in our Casino area have any wagering requirements. No. We operate a ‘No Wagering’ policy on winnings received from Free Spins and Golden Chips.

7. Do bonuses in our Casino area have any restrictions. Our Free Spins and Golden Chip bonuses both have a time frame in which they must be accepted and a time frame in which they must be used by. They can also only be played on specific games. All of these details will be made clear in the terms of the specific bonus.

8. What are Comp Points. Comp Points (Complimentary Points) are points awarded to you when you wager on games in our Casino area with real funds. Comp Points are awarded at the rate of 1 Comp Point for every £10 you stake and can be converted into cash here when your Comp Point balance is 1,000 or greater. For every 1,000 Comp Points redeemed, you will receive £10. If the currency of your account is EUR or USD you will be awarded 1 Comp Point for every €10/$10 you stake and will receive €10/$10 for every 1,000 Comp Points redeemed.

9. Are there any ‘time critical’ elements. A number of our Progressive Jackpot games include additional ‘Must Drop’ Jackpots which are guaranteed to pay out before a certain time or before they reach a specific value. Where such jackpots are made available, the limitations will be clearly displayed within the game alongside the relevant jackpot value.