How can we help?

New Betfred Website

• Why does the Betfred site look different than before?
• Where are my casino Chips / How do I transfer my chips?
• What are comp points?
• Have I still got my previous accrued comp points?
• Where have my previously favourited games gone?
• What’s happened to my previous jackpot contributions?
• I was playing a game and reached levels / had tokens - do I still have them?
• The game I previously liked to play has disappeared?
• Will you still honour my open bets on the new site?
• I had Free Bets to use on the old site - can I still use them?
• How do I see the T&Cs on my Free Bets?
• Will you still honour my open Lotto bets on the new site?
• How do I opt into a promotion on Bingo?
• Can I claim a new customer welcome offer again?
• Can I see my previous Bet and Transaction history?
• Are my account details staying the same?
• Why can I not find Virtual Bingo?
• Why can I not find Fred's Numbers Game?
• Why can I not find My Race Card Builder & Racing Post Bet Finder?
• Where can I find the Shop Locator?
• What Safer Gambling tools are available?
• How do I access the Safer Gambling tools?