Version Date: 11th February 2026

Previous Version Date: 31st July 2024

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING BETFRED.COM AND BETFRED APPS.

Important information about us and how to contact us.
1. Who we are? We are Petfre (Gibraltar) Limited trading online as “Betfred.com”, a company registered in Gibraltar. Our company registration number is 99314 and our registered office is at 5.2 Waterport Place, 2 Europort Avenue, Gibraltar, GX11 1AA.
2. Who regulates us?
  1. For customers in Great Britain, we are licensed and regulated by the Gambling Commission of Great Britain to provide online betting and gaming under account number 39544.
  2. For our Gibraltarian customers and customers from outside of Great Britain and the Republic of Ireland, we are licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner to provide online betting and gaming (licences: Gaming RG No. 036 & Betting RGL no. 038).
  3. For our Republic of Ireland customers, we have a remote bookmaker’s licence to operate in the Republic of Ireland (licence number:1010146), but as there is currently no specific regulator in the Republic of Ireland, we will treat you as we would do any customer from outside of Great Britain.
3. How to contact us? You can contact our customer service team by live chat or by post - full details are available on our Contact Us page.
4. How we may contact you? If we need to contact you, then we will do so by telephone or text (SMS) or by writing to you at the email/postal address you have provided to us.
5. What do we provide? We provide various gambling products and services for our registered and verified customers, including:
  1. accepting bets on the outcome of a race, competition or other event or process,
  2. accepting bets on whether something is or is not true.
  3. games of chance (including poker).
6. How to complain to us? Please see our Complaints Procedure.
7. How we may use your personal information? We value your privacy and will only use your personal information as set out in our Privacy Policy.
8. What ‘cookies’ do we use? Information about the ‘cookies’ we use can be found at Cookies Policy.
9. How old do you need to be to register for an account or gamble with us? You need to be 18 or over as gambling under this age is an offence. Details of our policy on underage gambling are available on our Underage Policy page.
10. How many accounts can you have with us? You are only allowed to have one account on our Betfred site . We do not allow you to appoint a proxy, nominee or have an ‘anonymous’ account.
Our Terms
1. What makes up our Terms? Our Terms are separated into the following: Our terms can be accessed at any time in our terms hub
  1. These terms were last updated on 11th February 2026 and supersede any previous terms and conditions;
  2. general terms which are set out here and apply to everyone who accesses our content, products and services,
  3. specific terms which apply once you have an account with us. These include the rules of the different products and services that we offer together with any important terms or significant conditions that we bring to your attention – for example in our Rules and Limits areas, in our pop-up notifications, on our betting slip and in our frequently asked questions; and
  4. any significant conditions that apply to the Bonuses and Promotions we may offer from time to time.
2. Where do our Terms apply? Our Terms apply to your use of our content, products and services, whether you are accessing them via a website, mobile device or via an online application. They also apply to you if you are just browsing our content and what we have to offer.
3. Please read our Terms. Please make sure that you have read these general terms together with any specific terms and significant conditions which apply before you submit your betslip or play one of our games.
4. What if you do not understand the meaning of the words or symbols we use? If you are unclear of the meaning of any of the words we use or what a symbol means, please do not place a bet or play a game until you understand its meaning. We can assist you with this:
  1. you can look up the meaning in our helpful Betting Glossary and our Betting Guide.
  2. you can find details of the types of bet that can be placed and the rules which apply to them on our ‘Rules and Limits’ areas.
  3. you can contact our customer services team for clarification.
5. Where can you find guides to our products and services? You can find details of our guides on our ‘Rules and Limits’ areas.
6. Where can you find our ‘return-to-player’ (RTP) information? This can be found by either clicking on our ‘RTP’ links or by visiting our Game Fairness page, which also explains how the outcome of our games of chance are determined.
7. Where can you find out about any ‘limits’ that we apply to our products and services? Any limits that we apply are made clear in the specific terms of the event, promotion and games to which they apply.
8. What do we mean when we say we will act “reasonably” (or use similar wording) in our Terms? When we say we will act “reasonably” (or use similar wording) in our Terms, this means we will act objectively, in good faith, and for proper purposes, taking into account relevant factors and ignoring irrelevant ones. Our actions will be based on the information and evidence available to us at the time, and will be proportionate to the circumstances, including the nature and seriousness of any issue, our legal and regulatory obligations, and the potential impact on you. We will not act arbitrarily or capriciously. Any dispute about whether we have acted reasonably may be referred to our independent ADR provider (IBAS – please see section 16.8 below for more information about complaints and dispute resolution) or determined by the courts.
Safer gambling.
1. How can we help you to stay safe when gambling? We provide a range of options that can help you gamble responsibly, such as the ability to set limits on the amount of time and money you spend gambling with us. We also provide guidance on how to stay in control and, if required, how to exclude yourself from gambling for periods of time. Further information on the options we provide can be found here.
2. Do we automatically return deposits and winnings if we discover that you have managed to find a way around your agreement to self-exclude? We will consider your history and circumstances but are not obliged to reimburse your deposits or your winnings as this may encourage you to continue gambling. Our general position is that we do not return staked deposits or winnings in these circumstances.
Our right to make changes
1. Changes to our Terms. We may need to make changes to our Terms:
  1. where these changes are more significant and may affect how you deal with us then we will notify you in advance of bringing these changes into effect and bring these changes to your attention. Reacceptance of these terms will be required on your next login.
  2. where these changes are minor in nature such as:
    1. to correct a typographical error or broken link;
    2. to reflect minor changes in relevant laws and regulatory requirements;
    3. to implement minor technical adjustments and improvements
    then we will simply update the relevant section and you will not be contacted. Continued use of our service will be deemed to be acceptance of these changes.
2. What if you do not agree to any significant changes we make to our Terms? We aim to make our changes fair. However, we appreciate that you may not agree. If you do not agree to a change, please decline the new terms. You will no longer be able to use our services and your account will be closed; any balance will be returned to you. This only applies where the changes are more significant and may affect how you deal with us.
3. Changes to our content, products and services. Please note that we may add to, remove from and modify, correct or suspend the content, products and services that we offer from time to time without notice. These changes will not affect any open sports bets you may have or any games that you are in the process of playing or any bonuses or promotions that you may have already opted-in to or that you have placed any qualifying bets towards.
4. Changes to the rules, payouts and outcome probabilities of our virtual events and games. We will only change these when the affected virtual event or game is not available for gambling and will bring any such changes to your attention, so please look out for notices that say, for example, ‘rules changed’, ‘new odds’ or ‘different payouts’. This does not apply where the specified changes occur in accordance with the game or event rules, for example:
  1. In our virtual events, such as racing, where the odds differ from event to event depending on the virtual runners
  2. In our virtual games, such as bingo, where the odds of winning are dependent on the number of entrants
  3. In our games with progressive jackpots, where the amount that can be won changes over time
  4. In our games with bonus rounds where different rules apply to the bonus rounds.
Our responsibility for loss and damage suffered by you
1. We are responsible for loss and damage that you suffer where it is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious, to either party that it will happen.
2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for: i) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and ii) fraud or fraudulent misrepresentation.
3. We are not liable for business losses. We only allow you to use our content, products and services on a personal, non-commercial basis. Therefore, we will have no liability to you for any loss of business profit, loss of business, business interruption, or loss of business opportunity or any indirect loss you may have suffered.
4. We are not responsible for delays which are outside of our control. An example of this would be where your internet connection is slow or intermittent.
5. We are responsible for the content, products and services that we provide to you, even where it is supplied to us by someone else. If you have any complaint or issue with any of our content, products and services, please contact us and follow our Complaints Procedure.
Placing bets with us and playing our games
1. Your account. You are responsible for the use of your account and agree that you are acting solely for your own personal use.
2. Your funds. The funds you place in your account must be your own and not those of any other person or from a business (other than a third-party payment provider that we accept). Where funds are from a joint bank account, on which you are named, these funds will be deemed to be your funds.
3. Placing bets. We will not allow you to place a bet or play a game unless you have sufficient funds in your account to cover the bet or stake.
4. You must not use someone else’s betslip or software to place your bets or play our games. All bets must be placed using our betslips and all games must be played via the software we provide. Any attempt to place bets or play our games using any other method (including ‘bots’) will be a breach of our Terms and as such will not be valid.
5. You are not able to change your bet or game play after it has been accepted by us. Please check that the bets you are placing, the amounts you are staking and the options you choose on our games are correct before confirming them.
6. You are confirming the following when you place a bet or play a game with us:
  1. You are over 18 years old.
  2. You do not know the outcome of your bet before you place it.
  3. You have not been involved in any acts (or omissions) which may affect the outcome of your bet or game play.
  4. You are not breaching any rules issued by the sports regulatory authorities or governing body of the sport you are betting on.
  5. You are not prohibited from placing the bet or playing the game by any term in your contract of employment or other professional contract.
  If we discover that you are under 18 when you opened your account, your account will be closed and any deposits you have made will be returned to you.
  
  Where any other part of your confirmation is found to be untrue, we are under no obligation to return any staked deposits or winnings on the account. We may also be required to disclose information about you to others: such as our regulators, gaming and sporting bodies, financial institutions and law enforcement agencies or any other body that deals with the investigation of such alleged offences.
7. What results do we use when settling our bets? It is important to us that we use reliable sources when settling the bets we offer. We will often check a number of different sources. If these sources differ, there may be a slight delay while we seek confirmation of the result. Where we use a specific source, we will state this in the relevant Rules.
How we place limits on what you can win
1. We place various limits on what you can win from the gambling products and services that we make available to you. We publish these in the Rules and Limits for the particular event, promotion or game.
2. We limit the amount you can bet and stake on particular events, promotions and games. Where we do this, we will make it clear in the Rules and Limits for the event, promotion or game, for example,
  1. we will let you know if there are ‘table limits’ on such things as roulette and blackjack.
  2. we will limit the amount you can stake on a particular casino game each spin.
  3. We reserve the right, without any requirement to give reasons, to exclude any customer from the services generally or from receiving selected promotions (e.g., guaranteed best price; bonuses; free bets; enhanced prices; and money-back specials) and any other promotions and offers introduced by us from time to time
3. We limit certain combinations of bets and will set these out in the relevant betting Rules and Limits which can be found in our terms hub.
Time Critical Events
1. Some of the products and services that we make available to you will have ‘time critical’ elements. This means that:
  1. you will only have a certain time frame in which to take action, or
  2. the timing of your action will affect whether you are the quickest to answer a question or win a prize.
  Some examples of this include:
  1. the availability of a bonus or promotion that we may offer to you.
  2. the value of any CashOut that we may offer to you.
  3. the availability of a particular bet (especially where the event is ‘in-play’ or ‘in-running’).
  4. who the ‘chat moderator’ in a shared bingo room ‘hears’ first in our chat games.
2. What happens if the price/odds change before we accept your bet? Where this happens, the price and return information will change on your betslip and you will have the opportunity to accept the new price/odds and submit the bet or decide not to place the bet.
  
  If you would like to automatically accept such price/odds changes you can set a preference in your account to only accept odds if they are better.
  
  Please note: We will shortly be adding an option to allow you to set a preference to accept all price/odds changes and not just those which are better. When this option becomes available, if you set your preferences to accept all changes then you are agreeing to accept the changes whether they are in your favour or not. This preference will work for all sports bets added to your betslip (including any ‘in-play’ bets) but does not work on any Lotto, Totepool or Virtual bets we may offer.
3. When you are placing ‘in-play’ or ‘in-running’ bets with us, please be aware of the following:
  1. Certain 'live' feeds, whether they are on TV, radio or the internet, are subject to delays and as such you may be watching an event slightly behind or slightly ahead of other users. This includes the live streaming products and services we provide.
  2. A 'delay' is placed on all our ‘in-play’ and ‘in-running’ bets, the length of which varies depending on the sport. If a price changes during the delay between clicking 'bet' and the bet actually being placed, you will be given the option of placing the bet at the new price or not placing the bet at all. Please note that this option will be affected by your ‘Auto Accept Price Changes’ preference which is explained further in paragraph 8.2 above.
  3. Prices on all selections change regularly to reflect what is happening in the event.
  4. Any live scores, scoreboards or representative match-play displayed by us during a bet ‘in-play’ event are for guidance purposes only and may contain errors. You should not rely on these when making your bet selection or any decisions to CashOut.
Your Account
1. What information do you need to provide when opening and maintaining an account with us? When you apply to open an account with us, we will ask you to provide certain information (including personal information about yourself) so that we can confirm who you are and that you are eligible to use our products and services (for example, that you are over 18 years of age). These details also allow us to make sure that we can contact you in connection with your account. Please see our Age Identity Verification page here for more information.
2. What we do if we find out that your account has been used to gamble by someone who is under 18 years of age? Please see our policy on underage gambling pages here and the procedure we follow in the event that we identify your account as being used by an underage individual.
3. What if your contact information changes? If there are any changes to the contact information you have provided to us, such as a change to your address, telephone number or registered email, then you must update your account details with the new information as soon as possible. You can do this for certain contact information (which we identify) on your account details page or by contacting us and we will change the information for you. If you do not keep your information up to date, we may suspend or close your account. Please note that any change you make may result in a request for further documentation to be provided if we are not able to automatically verify it.
4. We use publicly available information. Please note that we use publicly available information to confirm your details as far as we are able, but if we require more information from you at any time, for example where your details have not yet been updated in the public sources that we use, or where we are required to ask you to prove where the monies that you are depositing came from, then we will contact you for further information and provide you with details of how you can securely send this information to us. If we do not receive this information, we will suspend your account which will prevent you from using our services and may delay the withdrawal of any funds on your account.
5. Depositing and withdrawing monies from your account with us.
  1. For details on how to deposit and withdraw monies – please click here.
  2. You must not deposit, or attempt to deposit, funds which have been obtained from criminal, illegal or fraudulent activities into your account.
  3. You are not allowed to use your account like a bank account (i.e depositing and withdrawing monies without actually using our products and services).
  4. You are not allowed to deposit or withdraw monies if you are under 18 years of age.
  5. You will usually be able to withdraw your available balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals.
6. Your responsibility for the payment of taxes and other charges. You are fully responsible for your personal taxes, fees and other costs which arise from your gambling activities with us.
7. Information about currency conversions (or similar) that take place.
  1. New customers can only open accounts in either GBP or Euros. Any monies that are transferred into your account will need to be in the currency of your account. This means that any conversion that is necessary to deposit monies into your account will be carried out by the provider of your payment method, along with any charges that they may make. We have no control over either of these.
  2. Our Bingo and Poker products and services may apply a currency conversion (depending on the currency you have chosen for your account).
  3. Except where specified, GBP will have an equivalent value to Euros.
8. User ID and Passwords. When opening an account with us, you will be required to choose a unique username and password. It is your responsibility to make sure that these details are kept private, as you are responsible for all activity on your account. If you lose or forget your username and/or password, or if you are concerned that a third party is aware of them, you should change your password immediately. This can be done by going through our ‘forgotten log in’ link here and choosing the appropriate options.
Suspension and closure of your account
1. Closing your account. If you want to close your account with us, please contact our customer services team with your request and they will be able to assist you with the process. If you wish to take up one of our Safer Gambling and Self-Exclusion options, please find further information here as to the process and procedures we follow.
2. When can we close your account? We can close your account in the following circumstances:
  1. where we are requested to do so by the police, or any competent regulatory authority or a court of law; or for other legal or regulatory reasons, including where we are required to do so by the terms of our licence;
  2. where we discover that you are bankrupt or subject to an individual voluntary arrangement or similar insolvency event or proceeding (or where we have reasonable grounds to believe so);
  3. where we have completed an investigation resulting in our decision (acting reasonably) that you have engaged in any prohibited practice/s (please see section 10.3.a below for more information about prohibited practices, and section 10.4 below for more information about the actions we may take in these circumstances).
3. When can we suspend or restrict your account? We can suspend or restrict your account in the following circumstances:
  1. where we discover or consider, acting reasonably, that you have engaged in any of the following (which we call “prohibited practices”):
    1. you have acted or played our games or placed any bets with us in a fraudulent, unlawful, or illegal manner;
    2. you have cheated, colluded, manipulated the software, exploited a loophole or engaged in any other technical form of abuse or behaviour which constitutes cheating or taking unfair advantage of our gambling products and services, or any of our other customers in our shared bingo and poker rooms;
    3. your account is being used by, or for the benefit of, or on behalf of, someone else and/or if you are using our products or services other than for your own personal and recreational use (including if you are using any third party’s account);
    4. your account is a “duplicate account”, which means any additional account with us (i.e., in addition to your original account) that has been deliberately or fraudulently opened by you, on your behalf, or for your benefit;
    5. the name on your account differs from the name on the payment method used to make deposits to your account;
    6. you are using or attempting to use a VPN or similar technology to disguise your location;
    7. we have received a “charge back”, “denial”, “reversal” and/or "return" notification via a deposit mechanism used on your account;
    8. you misuse any bonuses or promotions that we may offer from time to time, including if you are taking unfair advantage of, or are exploiting or manipulating, any bonuses or promotions or you otherwise breach the applicable bonus/promotion terms;
    9. you have provided incorrect, incomplete, or misleading information while registering for an account or afterwards (except where you provide any incorrect, incomplete, or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described on our Underage Policy page);
    10. you have deliberately attempted to circumvent our safer gambling policies and procedures;
    11. you have exploited or participated in the exploitation of a fault, malfunction and/or error in our, or any third party's, software;
    12. you are depositing money into your account which originates from criminal and/or other illegal activities;
    13. you behave in a defamatory, abusive, obscene, discriminatory, or otherwise inappropriate manner towards other users of our products, content or services, our customer support team, and/or other staff members/representatives;
    14. you have in any way interfered, interrupted, or manipulated the operation of our products, content or services or the normal running of any of our products, content or services;
    15. you have used any third party external player assistance programmes or software which are designed to provide an unfair advantage to customers including (without limitation) the use of artificial intelligence, automated players (bots) and/or player assistance software;
    16. you are prohibited from entering into a bet by any term of your contract of employment, these Terms, or any rule of a sport governing body or other professional body of which you are a member and which applies to you;
    17. you are misusing non-public information to place a bet; or
    18. you seriously breach our Terms in some other way;
  2. We may also from time to time be required to restrict or suspend accounts for legal or regulatory reasons, including where we are required to do so by a competent authority and/or the terms of our licence. Such actions, if applicable, may affect your use of your account.
4. What happens if we suspend or restrict your account for any of the above prohibited practices?
  1. If we discover or have reasonable grounds to suspect that you have engaged in any prohibited practice/s, we will suspend or restrict your account while the matter is investigated. Whilst we investigate, you will not be able to use your account or withdraw any balance, though any balance will remain in the account . If you need details of your historic gambling transactions during this period, please contact our customer services team with your request and they will be able to assist you.
  2. We may contact you to provide us with additional information in order to assist us with our investigation and you agree to cooperate fully with any such investigation. We will usually provide you with 30 days to cooperate with the investigation. You agree to promptly provide any information/documentation we may reasonably request in relation to such investigation.
  3. If our investigation results in our decision (acting reasonably) that the issue has been resolved to our satisfaction, we will lift the account suspension or restriction. However, where our investigation results in our decision (acting reasonably) that you have engaged in any prohibited practice/s, we will close your account. We will confirm the action arising from outcome of our investigation (to the extent that the law allows) in writing.
  4. If you do not agree with the results of our investigation, please follow our Complaints Procedure. We will also take such other action that our regulators and the relevant authorities and sports governing bodies require us to take.
5. What happens when we close your account?
  1. Where you have requested the closure of your account, or you have not accepted a change to our Terms, we will honour any open bets you have placed with us and these will be settled in accordance with the Terms and Conditions applicable at the date the bet was accepted and any balance on the account will be returned to you.
  2. Where the account closure is because we discover that you have become bankrupt or subject to a similar insolvency event or proceeding, we will handle any cleared funds remaining in your account (at the time we close it) in accordance with our obligations under applicable bankruptcy/insolvency laws which may involve transferring those funds to the appointed insolvency practitioner. If there are any unsettled and/or future bets or other transactions on your account at the time we close it, those bets or other transactions (and any winnings accrued from them) will be void and the stakes returned to your account balance and dealt with as described in the sentence above.
  3. Where the account closure is because you have entered into a self-exclusion agreement with us, please see our safer gambling area and in particular our Self-Exclusion Procedure.
  4. Where we have closed your account because we discover or determine (acting reasonably) that you have participated in any prohibited practice (following the process described above in this section 10) then:
    1. if that prohibited practice is illegal, we will be under no obligation to refund to you any money that may be in your account; and
    2. for any other prohibited practice, we will withhold all or part of the account balance and/or void or recover from your account deposits, pay-outs, bonuses, and/or any winnings (if/as applicable) in each case to the extent attributable to the relevant prohibited practice.
Dormant Accounts
1. When will we class your account as ‘dormant’? If you have not logged into your account during a period of at least three hundred and sixty-five days (365) then we will class your account as “dormant”. We will write to your last known email address at least 14 days in advance of reclassifying your account.
2. What if there is money in your dormant account? We will use reasonable attempts to return this to you and will provide you with at least 30 days written notice to your last known address prior to doing any of the following: i) reclassifying the funds, ii) removing this balance from view; and iii) closing your account. Please note that our taking any of these actions does not affect your rights to the balance and you can remove it yourself (if you can still access your account) or contact our customer services team at any time to request the return of your monies and they will provide you with instructions on how to do this.
Problems with our content, products and services
1. How to tell us about problems? If you spot a problem with our content, products and services, including any of our bets or games, please contact our customer services team and let us know so that we can correct it as soon as possible.
2. What should you do if you believe that another customer of ours is cheating or using a robot (a ‘bot’)? Please contact our customer services team and provide us with as much information as you can to help us safeguard the integrity of gambling.
3. What do we do if there is a problem with our content, products and services? We take all reasonable steps to ensure that when we accept your bet and take your stake that we accept it, process it and settle it in accordance with our published terms and rules and the Rules and Limits of the specific game, event or bet. However, occasionally unexpected system flaws, faults or errors occur.
  1. Where this has not impacted you financially, we will just fix the problem.
  2. Where the problem impacts you financially, for example where we incorrectly settle one of your bets (whether or not it is in your favour or ours) then we will let you know as soon as we can. We will also take steps to rectify the error, for example by manually adjusting your account. We will take into account all of the relevant circumstances when resolving the problem so as to treat you and our other customers fairly.
  3. All Betfred.com prices are subject to change and are fixed only when a bet is struck. Should there be an obvious pricing error or system failure which leads to incorrect prices, lines or handicaps being displayed, any bets taken at these prices will be deemed void and all bets cancelled including multiples.
  4. If the fault or error results in an overpayment that you have withdrawn, you agree that you will pay them back to us if we ask you to.
4. What do we mean by ‘malfunction voids pays and plays’ in our game rules? Where a game does not work as it was intended (i.e. fairly and strictly in accordance with the published rules, any applicable RTP and limits), we say that it has ‘malfunctioned’. In these circumstances, the fairest thing to do is to treat such bets as void (i.e. as if it had never been made) – whether it is in your favour or ours – so that no winnings are paid and no losses are retained by us from the malfunctioning game and you receive your affected stake back.
  
  However, this is not always possible, for example, where you have been playing a malfunctioning game over a number of different days and have placed other bets and played other games with us using winnings from the malfunctioning game along with your own monies; or have used winnings to play poker with another customer. Where things become more complex, we will apply the following principles:
  - We will not benefit from the ‘malfunction’
  - We will treat affected customers fairly and with priority; and
  - We will let affected customers know the steps we have taken and the reasons for doing so after all monies due to customers because of the ‘malfunction’ have been returned (but not before).
5. What if you have a problem with your internet connection or device? If for any reason you do not see the confirmation for a bet you wished to place or the results of a particular game that you were playing. For example:
  1. If you submit a betslip and before you see any confirmation, you lose connection to our products and services, then if that betslip has been received by us, you can see whether we have accepted your bet and issued a confirmation by looking at your betting statement when you are next able to access your account. If the instruction to place the bet has not reached us and we have not accepted the bet, then we will not have taken any money from your account and no bet will have been placed.
  2. If you click a ‘spin’ button whilst playing a game and you lose connection and do not see whether it has been accepted by us. If the instruction has been received by us then you will be able to see the result of that spin when you next access your account. However, if the instruction was not received by us, or we did not accept it because it was not a valid spin, then we will not have taken any money from your account and no game play will have taken place.
  3. Where it causes a game (casino slots) to be interrupted and we are not able to restart it from exactly the same position (without loss to you or other players) we will return the stake for your interrupted game and void that game.
  4. Where your poker tournament is interrupted, please see here for details of how we will deal with you.
6. What if we suspect or become aware of irregular betting patterns or game play or manipulations or collusion occurring? We will take such actions as are reasonably required to safeguard the integrity of the event or series of events or the playing of the game, including:
  1. suspending betting on the event, series of events or the playing of that game.
  2. withholding payment on any bets placed on the event or series of events or from playing that game until an investigation has been carried out to determine if there was any irregularity or manipulation or collusion.
  Where no issues have been found then your confirmed bets will be paid out as normal.
7. What happens where irregularity, manipulation or collusion is found to have taken place? We will let you know the results of our investigation (to the extent permitted by the laws which apply to us) and what we intend to do. If you do not agree with the results of our investigation or our intended actions, please follow our Complaints Procedure.
Additional terms applying to our shared poker rooms
1. We offer shared poker rooms. These enable players from other poker room websites to join the same game, table or tournament as you. This facility is provided and managed by our third party poker network services provider. In order for you to join and play in these shared poker rooms, you will be additionally required to agree to their terms. If you do not agree to these further terms, then please do not play in the shared poker rooms
2. What happens if you break the rules and terms of the shared poker rooms? The consequences of breaking the rules and terms will be explained to you in the terms you agree to with the provider of the poker network service and include the right for them to terminate your game or block your account as well as stop you from accessing the shared poker rooms.
3. How do we try to prevent collusion in the Shared Poker Rooms? Collusion is where two or more players attempt to obtain an unfair advantage by sharing knowledge of their cards or other information at a poker table. Collusion is not permitted under any circumstances. We will do our best to investigate complaints received against players suspected of collusion and take appropriate action against such players.
How you may use our content, products and services
1. What we own. We either own or are allowed to use all the illustrations, photographs, video, audio sounds, images, games, software and text which are displayed or made available to you. These are all protected by copyright laws and treaties around the world.
2. What you can copy. You may print off one copy, and may download extracts, of any page(s) we make available to you for your personal use. However, you must not modify the paper or digital copies of any content that you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3. No business use. You must not use any part of our content, products and services for commercial, business or re-sale purposes.
Bonuses and Promotions
1. What terms apply to our bonuses and promotions? Our general terms and conditions apply to all our bonuses and promotions together with any Significant Conditions which we bring to your attention. These can be referenced any time in our terms hub.
2. What types of Promotions do we offer?
  1. Automatic Promotions. From time to time we may automatically offer you free bets, free play, free spins, bonuses and exclusive offers. These will automatically be provided via in-game messaging or messages to your account mailbox. If these have additional terms and conditions attached to them we will make these available to you and you will be given the opportunity to accept or reject such promotions.
  2. Requested Promotions. If you wish to receive details of offers, exclusive deals and promotions then please let us know whether you would prefer these to be sent by email or SMS text by selecting the appropriate options in the “Marketing Preferences” under “My Account”. You can always change your selection at a later date using our Marketing Preference Centre and our Privacy Notice sets out how we use your personal data. If you are using our mobile Apps, you may be asked whether or not you wish to receive ‘push’ messages from us. Push messages can be turned on or off via your phone or tablet’s device settings.
  3. Other Promotions. We also have various online offers for qualifying customers to receive. An example of this would be our Welcome Offers to new customers.
3. What should you do if you do not understand the offer? If you do not understand any of the terms and conditions which apply to the bonus or promotion, please contact our customer services team for clarification and do not accept any bonus or promotion until you are satisfied that you understand them.
4. What are ‘free bets’ and ‘free play'? These are amounts which are ‘free’ for you to use to place bets on and play certain of our sports, lotto and virtual products and services (but not Totepool or any of our games). However, the free bet or free play amount cannot be withdrawn as cash and will not form part of any winnings paid to you.
  
  You are under no obligation to use any of these free bets where they are awarded to you and any restrictions on their use will be set out in the Significant Conditions that we make you aware of.
  
  Any unused free bets will expire 7-days after issue unless it is part of a specific promotion that has a different expiry date, in which case this will be explicitly detailed in the Significant Conditions.
5. Are ‘free bets’ and ‘free play’ the same? Yes, they are the same. In these Terms, we use ‘free bets’ to cover both terms.
6. What do you receive back if you win using your free bets? All winnings arising from your use of free bets are paid as cash into your Deposit Balance but without any stake element (i.e. we do not pay you the free bet amount).
7. How will you know whether you are playing with your own monies, free bets or funds which are restricted?
  1. We will let you know when you are playing with funds that are subject to Promotional Play Restrictions and/or Wagering Requirements (“Restricted Funds”).
  2. We will also let you know what your free bets balance is on your bet slip and allow you choose whether to use this balance to place your bet (where applicable).
  Please note that we will not attach any Promotional Play Restrictions or Wagering Requirements on any monies which you have deposited or which is already capable of being withdrawn from your account.
8. How will you know what the consequences are of you not complying with Promotional Play Restrictions and/or Wagering Requirements? We will let you know this information within the Significant Conditions section of the relevant Bonuses and Promotions.
9. What happens to your ‘free bets’ when your account has restrictions (“Account Restrictions”) placed on it in relation to sports betting?
  
  We will not enforce any Account Restriction against you in circumstances where you have already made one or more qualifying bets in respect of a free bet promotion before we told you of the Account Restriction, where enforcing such an Account Restriction would:
  1. affect your ability:
    1. to receive any of the free bets, or the full expected value of any of the free bets, from that free bet promotion, having placed all the necessary qualifying bets.
    2. to receive any of the free bets, or the full value of any of the free bets, to which you would be entitled upon placing the remaining qualifying bets required by that free bet bonus or promotion.
    3. to complete any Wagering Requirements associated with that free bet promotion.
  2. materially affect your ability to complete the qualifying bets required by that free bet promotion.
  Where an account restriction is placed on your account, we will inform you that the account restriction is in place and is without prejudice to your participation in full in any ‘free bet’ bonus or promotion for which you have already placed any qualifying bets or, where this is not possible for whatever reason, the steps you should take to otherwise receive the full benefit of any free bets.
10. What happens if you do not comply with a Significant Condition? Where we find that you have failed to comply with any Promotional Play Restrictions or Wagering Requirements or any of the Significant Conditions which apply to a bonus or promotion, we will investigate and let you know how we believe you have failed to comply. We will let you know the action arising from the outcome of our investigation in line with terms 10.3 – 10.5 above.
11. What time limits apply to our bonuses and promotions? Generally our bonuses and promotions must be:
  1. accepted within three (3) days of being awarded; and
  2. are only valid for use for seven (7) days after acceptance,
  unless we set out different time limits in the Significant Conditions for that particular bonus or promotion.
  
  Any part of the bonus or promotion that is not used within this period will expire and will not be re-issued.
12. Do the bonuses and promotions have any cash equivalent value? They do not have any cash value but they do have a betting or in-game value that will vary from offer to offer and game to game. The betting or in-game value will be detailed in the Significant Conditions of the particular bonus or promotion.
13. Are you allowed to use your bonus or Promotion with any other offer? Each of our offers is separate and may not be used with any other promotion or offer.
14. Are you allowed to use your own monies in conjunction with any bonus or promotion? Where we allow you to use your own monies in conjunction with any bonus or promotion we will let you know in the Significant Conditions attached to the specific bonus or promotion.
15. Where can you find details of the bonuses and promotions you have signed up to? Please contact our customer services team and they will provide you with the relevant information.
Other important terms
1. Cash-out opportunities. These give you the opportunity to settle your bet early, without having to wait for the event to finish. Full details of how this operates is set out within the Cash Out FAQs area.
2. Segregation of Funds. Under the current Gambling Commission of Great Britain’s insolvency rating system, your funds are rated as Medium protection. Further information can be obtained by visiting: Segregation of Funds - Insolvency Rating System. Our customer funds are held in a separate bank account (segregated account) from our general Business accounts, and arrangements have been made to ensure assets in the customer accounts are distributed to customers in the event of insolvency. Our bankers have formally acknowledged in writing that the bank will not exercise any right of set-off or counterclaim against the segregated account for any other liability to the bank by the Business. This provides a meaningful level of protection but does not guarantee that all funds would be returned in an insolvency.
3. What Time-Zones do we use? Wherever possible, we use the time-zone applicable to the United Kingdom and will let you know if this is not the case. An example of where this may differ is for any times shown in our games (which will use the time zone settings of your computer).
4. Nobody else has any rights under our Terms. Our Terms are between you and us. No other person will have any rights to enforce any of our Terms.
5. If a court finds part of our Terms illegal, the rest will continue in force. Each part of our Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining parts will remain in full force and effect.
6. Even if we delay in enforcing our Terms, we can still enforce them later. If we delay in taking steps against you in respect of you failing to comply with our Terms, then it will not prevent us from taking action against you at a later date.
7. Which laws apply to this contract and where can you bring legal proceedings? The Terms are governed by the laws of England and Wales and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts. If you live in Gibraltar you can bring legal proceedings in either the Gibraltar or the English courts. The application of English law will not limit any statutory rights you may have in your country of residence.
8. Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled your complaint, you can contact the alternative dispute resolution provider we use by submitting your complaint to the Independent Betting Adjudication Service (IBAS) via their website at www.ibas-uk.com. Please also see our Complaints Procedure.

Ways of the Phoenix