Our Commitment

Betfred is committed in promoting gambling as an enjoyable leisure activity, as well as identifying those customers who may pose a risk of developing a gambling problem, or for those that currently believe that they have a Gambling Problem. For the majority of people, gambling is an enjoyable experience they can enjoy without any negative consequences. For a very small number of customers however, there can be problems and gambling can cease to be fun. Betfred endeavours to do all that we can to encourage customers to gamble responsibly and to help those who develop gambling problems get the help they need. To help manage your gambling, we have consulted with our regulators and gambling charities, to offer a range of advice and account options that gives you complete control of both the time and money you spend gambling.

We have a highly trained Customer Service Team readily available 24/7 to answer any questions you may have regarding Responsible Gambling. They are able to assist on any problem gambling issues that may arise, as well as supporting you in keeping control. If you would like to talk to someone here about problem gambling please contact us

We can also provide you with the details of a number of independent problem gambling Support Services who offer a range of contact methods together with free and confidential advice.

If you do have concerns about your gambling, we would advise that you click here to complete our Responsible Gambling self-assessment, this will help you consider whether you may have a problem.

If you are concerned about the gambling behaviour of a friend or family member, you can find more information here.