Poker

Yes, you can play up to eight poker tables at the same time. Simply return to the lobby whilst in a game to select another table. You can take advantage of our mini tables feature, which will resize up to four table windows so that they fit perfectly on your screen. The mini tables feature can be enabled by clicking on 'Options' from the poker lobby. You cannot, however, play any of the casino games at the same time as having a poker table open.

Yes, if you feel you are not quite ready to try real money games, you can join one of our play money tables to get some practice. Alternatively, you can enter one of our regular freeroll tournaments which will cost you nothing to enter, but gives you the chance to win free cash prizes!

Yes, if you change your mind you can un-register for a tournament until two minutes before the scheduled start time. For a Sit ‘n’ Go tournament, you can un-register at any point before the full allocation of seats have been taken. Your entry fee will then be refunded in full.

If you would like to make notes on any of your opponents, simply click on their name to show the notes box. Any comments entered here for a specific player will be viewable for the next time you meet them. Players you have made notes on will be marked with a pin symbol in the bottom-left corner of the player’s name.

If you want to check up on what happened in a previous hand whilst in the game, you can check your hand history by clicking on the ‘History’ button in the bottom-left corner of the poker table screen.

From the poker table screen you can view your playing statistics for the current session by clicking on the ‘Stats’ button on the bottom-left corner of the screen.

Either from the lobby or the poker table screen, click on the ‘Options’ button and choose ‘Audio Settings’ where you can adjust the volume level and choose which aspects of the sound you wish to hear.

When sat at a table, click on the white chat bar below the chat box and type your message. When you have finished typing, either press ENTER or click on ‘Send’ to display your message. Please note, observers cannot chat to active players.

A personal firewall such as Norton can prevent access to Betfred Poker. Sometimes an update to Norton may also cause problems accessing our software. For step by step instructions showing how to change the configuration to allow Betfred Poker, see below.

If you have Norton Internet Security, to ensure your personal firewall is configured correctly to allow access to Betfred Poker, please follow the instructions below.

1. Open Norton Internet Security.

This can be done through the START, PROGRAMS menu or double click your mouse on the gold circle icon bottom right. Hovering your mouse over it prior to clicking it will show you that it’s Norton Internet Security.

1. Click once on Personal Firewall and you will then see a Configure button as per screenshot above.
2. Click on Configure and a new screen will appear.
3. Click on the Programs tab.

1. In the box at the bottom, check to see that casino.exe is in the list. If it is make sure that the Internet Access is set to PERMIT ALL.
2. If it is already set to PERMIT ALL but you still cannot connect, make sure it’s highlighted and click on REMOVE. Follow on screen instructions to remove it.
3. We now need to add it back in. Click on the Add button, browse to the folder containing casino.exe and add it by following onscreen instructions.

Earning the trust and confidence of our members is a primary goal here at Betfred Poker and the key to our success. We aim to make everyone feel 100% comfortable playing poker at our tables from day one and have taken every effort to ensure so. From using true random number generators to ensure total game integrity, to providing our players with real-time on demand transaction and game histories from within the poker software, to securing and protecting the privacy of our players with 128-bit SSL technology - these are the driving forces behind the way we run our business and our daily operations.

We have also put in place the most advanced combination of statistical analysis tools and expert vigilance to

Confidentiality

Any and all information received from players is held in the strictest confidence by Betfred Poker. Player information will never be forwarded to any organization for commercial or any other gain, save that required by law. Read our privacy statement.

Game Integrity

Betfred Poker employs a combination of automated and human monitoring tools to identify and prevent any irregular play patterns or incidences of collusion between players, thus ensuring fair gaming and a pleasant, honest poker environment. Advanced algorithms designed by veteran poker professionals and industry experts are set to trigger system events should any such patterns be identified; all gaming activity - every card, hand, move, win, loss, etc. - is recorded by the system to aid investigation. Betfred Poker has enlisted the services of a team of experienced poker players utilizing a sophisticated monitoring system that automatically detects suspicious play patterns in the poker tables.

Players using Playtech’s software can be assured that the game includes a sophisticated suite of analysis tools used extensively by the Collusion Detection team, and these tools, together with trained observers/surveillance executives working 24/7 will keep cheats where they belong - well away from our games!! If there are any cheats out there - we are watching you and will have no hesitation in excluding you from the game, and sharing your name with other operators.

Although we will always adopt an “innocent until proven otherwise” policy, the intricate play-pattern analysis and corresponding game behaviour will create the necessary information needed to arrive at accurate conclusions. Depending upon the seriousness of the overall findings, players may be asked to provide valid explanations for their suspicious behaviour or, in more extreme cases, we reserve the right to remove players from the site.

Actions Against Colluders and Fraudulent Activity

We are absolutely committed to keeping cheats away from our site, so that our players can enjoy their games at Betfred Poker, reassured in the knowledge that their play is backed by fairness and total integrity. It will be our firm policy to deal in the most determined and severe ways available with any individual or group of individuals who threaten or attempt to affect the game to the detriment of others in this way.

Any information gathered about known cheats, colluders or others guilty of fraudulent activity will be distributed to other online gaming sites and, where appropriate to regulators and government authorities in the jurisdiction of the player(s) involved.

Innocent players, the victims of such activity, will be treated with sympathetic concern. We encourage any player who believes he or she has been cheated, to report the offender (in complete confidence) by email to support@betfredpoker.com. Complete records and a history of every hand are maintained at all times, and such records can be easily accessed and reviewed by the player.

Finally, to all of you planning to, or already enjoying playing our games, we wish you the best of luck and can guarantee, with confidence, the fairest game possible.

The rake is a small percentage of the pot taken as the house commission. The rake for a pot can range from 0% to 5% of the total pot depending on the number of players and the table limits. Any pots less than $5 and any hands which do not reach the flop are not charged any rake.

By clicking on the ‘Chat Options’ button below the chat box, you can turn player chat or dealer chat on or off. You can also select a summary of the dealer chat.

We do not tolerate abusive language at the tables and whilst we monitor the chat as much as possible, we also rely on players to notify us of any inappropriate behaviour. Do not be tempted to retaliate, as this will more than often inflame the situation and may result in both players having their chat privileges revoked.

You can put your name down on the waiting list from the lobby section on the right-hand side underneath the list of player names. You will be allocated a place in the queue depending on how many players are already waiting, and then you will be offered your seat as they become available.

If you are disconnected whilst involved in a pot, ‘all-in’ disconnection protection is in place to allow the player to remain in the hand, but take no further action in the betting. The player is therefore only entitled to win the amount of the pot they were involved in up to the point of disconnection (similar to if the player had no more chips, they are treated as if they were all-in for everything contributed up to that point). The protection is in place for genuine disconnections only and any player who misuses it may:

• Forfeit any money won
• Lose their disconnection privileges

Players must accept the risk of disconnections, as unfortunately they can and do occur.

Unfortunately there is no disconnection protection policy for tournaments, so you will be marked ‘away from the table’, and your hands will be folded until you re-connect.

For a scheduled multi-table tournament, you will remain registered if you log out. For a Sit ‘n’ Go tournament (single table) you will be asked whether you wish to un-register for the tournament at the time of logging out.

If you find one of your friends on the tables and would like to be able to easily find them again in the future, you can label them as one of your ‘buddies’. Your buddies can be easily spotted on the tables as they are marked with a handshake symbol in the bottom-right corner of the player’s name. From the lobby, you can search for any of your buddies to see if they are playing from the ‘Players’ tab. You can also search for any other players who may not already be on your buddy list from here.

Although we are aware that English is not the first language of many of our players, to maintain fairness, it is our policy that English only should be spoken at the tables at all times.

You will find the play money tables separated from the real money games listed in the lobby under the tab named ‘Fun’. There are fun tables for each of the different poker game types available.

There is a 10% fee charged for a tournament entry, which is taken as the house commission. In rebuy tournaments, there is no added fee for any rebuys.