Mobile

Yes. You may need to activate roaming on your mobile account, which usually incurs charges from your network provider. Please Contact your Mobile Network Operator for details.

Yes, any betting and bonus offers available through our usual channels are also applicable to Betfred Mobile.

Check with your Mobile Network Operator or see if your phone is displaying a 'G', 'H', or 'E' symbol (or handset's equivalent) within a box when you connect to a WAP site.

If you can access the internet on your mobile, then you can access this service. Our application is free to use so why not try it? If you cannot access the internet you will have to internet enable your mobile. This is easy to do and most network providers can do this almost immediately by sending the settings direct to your phone.

To find out more about internet access, consult the handbook that came with your mobile or take a look on the manufacturer's website, accessible from the following links:

• LG
• Motorola
• 02
• Orange
• Samsung
• Sony Erricsson
• T-Mobile
• Virgin Mobile
• Vodafone

Visit mobile.betfred.com on your mobile device. You may see a message about opening a WAP or GPRS service. Click yes to connect and you'll be sent to the Betfred welcome page.

This will connect you to our free service and enable you to access your account, or register should you be a new Betfred customer. We would advise you to store Betfred Mobile to your bookmarks or favourites to enable you immediate access on-going.

You can deposit and withdraw monies through the mobile service, as well as review your bet history, etc.

All you need to do if you are blocked is contact your network provider and use their opt in system to confirm you are over 18 years of age. Call your network customer services and they will be able to help you do this.

Orange

You can remove the Orange Safeguard by calling Orange Customer Services on 150 (07973 100 150 from a landline) for Pay Monthly customers or 450 (07973 100 450 from a landline) for Pay As You Go customers. You can also remove Orange Safeguard by simply taking photo ID that gives details of your age (passport, photo driving licence, EU & Swiss National Card, Citizen Card) to an Orange shop.

Vodafone

You can remove content filtering on your Vodafone handset by using the Vodafone WAP service during the download process. You can also unblock your phone here, by calling Vodafone Customer Services or at a Vodafone shop or by calling Vodafone Customer Services on 191 (08700 700 191 from a landline) for Pay Monthly or 191 (08700 776 655) for Pay As You Go customers.

O2

With O2 UK you can only remove the content filtering via WAP during the download process. If you encounter any problems with the download process, please contact O2 Customer Services on the following numbers 202 (0870 241 0202 from a landline) for Pay Monthly or 789 (0870 567 8678 from a landline) for Pay As You Go customers.

Virgin

With Virgin UK you can only remove content filtering via WAP during the download process. If you encounter any problems with the download process, please contact Virgin Customer Services on the following number 789 (0845 6000 789 from a landline) for Pay Monthly or Pay As You Go customers.

T-Mobile

With T-Mobile you can only remove content filtering during the download process. If you encounter problems with the download process, please contact T-Mobile Customer Services on the following number, 150 (0845 412 5000 from a landline) for both Pay Monthly and Pay As You Go customers.

Yes, data and systems security is of paramount importance to all of Betfred's operations. We employ advanced security systems to protect all your personal and financial information prior to transmission, across our distribution channels, to ensure it is not accessible to anyone but Betfred Mobile.

The service is provided FREE of charge by Betfred. There may be a network charge or a DATA charge from your network operator. Many contract users now have 'unlimited internet/data' included, in this instance there are no charges outside of your standard contract. Networks charge different rates for the use of WAP services or to send and receive data on your mobile. To find out what your network provider charges please contact your network provider or visit their website.

Pay As You Go users might find that different network providers may charge a small fee to access the internet or WAP sites just as they do for games and wallpapers. Again, please contact your network provider if you wish to find out their latest rates.

• WAP stands for Wireless Application Protocol and is a specification for connecting to the internet using a normal phone call. You are charged for the length of the call.
• GPRS stands for General Packet Radio Service and is an 'always on', high speed service. With GPRS you are charged for the amount of data you download rather than the amount of time it takes.

To use Betfred Mobile you will need the following:

• An account with Betfred.com. You can log-in with existing details, or register as a new user via your handset.
• An internet enabled handset/device.

If you lose connection to the service you will be notified of this and instructed on how to reconnect.

This information applies to UK network operators only.

Recent changes in mobile security and the protection of children from these types of betting service have seen the introduction of blocking content to those people under the age of 18.

Some network companies require that you simply show them you are of legal age to access these services. If you find you are blocked you can alter this by contacting customer services with your network provider. They will need to know the type of mobile you have and if it is Pay As You Go or a monthly contract in order to help you.

If your mobile is less than two years old and has internet access then it will support Betfred Mobile. This includes all touch screen phones (such as the i-phone), Blackberry's & Android phones.