General

Depositing Funds?

How do I deposit funds?

Log in with your username and password and click on the 'My Account' link. Click on the 'Deposit' option and then fill in the fields displayed. Enter your required deposit and confirm your password.

Are there any charges for depositing funds?

Betfred.com will not charge you for depositing funds with your debit or credit card, but please be aware that some credit card issuers may charge you a fee for using the card for gaming purposes. Betfred.com allows one free deposit per day made using, Neteller and Moneybookers. All additional transactions may be subject to a 2.9% charge, and this charge applied at Betfred.com's discretion.

Is it safe to enter my card details online?

Yes, Betfred.com uses a high quality encryption system. For security reasons always ensure that you log out of your account once you have finished your session.

What methods can I use to deposit funds?

Please refer to the table below for payment option details.

Due to Card Scheme Rules and Anti Money Laundering Regulations wherever possible withdrawals will be paid back to the depositing method, if this is not possible Betfred.com reserves the right to request additional documents.

Are there any minimum deposits?

Please refer to the following table for minimum deposit amounts for each payment type.

Will anything show on my bank statement?

When you make a deposit or withdrawal with Betfred.com your transactions will show on your bank statement. These transactions will either show as Betfred or Petfre.

Payment Type UK Sterling (£) Euro (€) US Dollar ($)

Debit Card

£5.00* €7.20 $10.00
Credit Cards
£5.00* €7.20 $10.00
Neteller
£5.50* €10.00 $10.00
PayPal
£5.00 €10.00* $10.00*
Moneybookers
£5.00* €10.00 $10.00
Ukash
Ukash
£5.00 €5.00 N/A
Cheque/Bankers Draft £25.00 €125.00 $150.00
Bank Transfer £85.00* €125.00 $150.00
Bank Transfer System (BTS) $100.00*
Betfred Shops £10.00

* or currency equivalent (depending on exchange fluctuations)

Debit Card

Maestro, Visa , Visa Electron

The quickest way of depositing funds is a secure online payment by UK debit card. There are no Betfred surcharges or transaction costs whatsoever in opening and running an account with these cards, although you may occur charges from your card issuer.

  • Debit cardholder's name must be the same as the name that you used to register with the site or all bets will be cancelled and deposit returned.
  • The billing address given must match that of your debit card statement.

Minimum Deposit

UK Sterling Euro US Dollar
£5.00* €7.20 $10.00

* or currency equivalent (dependent on exchange fluctuations)

Please be aware that Betfred are now taking part in the Secure Code program.

Verified by VisaMaster Card Secured

Secure Code is an added layer of security to safeguard your deposits against fraudsters. If your card issuer is enrolled in the program, you will be automatically prompted to type in your Secure Code password each time you register your card or make a deposit.

Authorisation

If using a debit card as method of payment you may be required to provide all of the following as part of Betfred.com's authorisation process:

  • Copy of both sides of your card.
  • Copy of your driver’s license or passport with photograph.
  • A recent copy of a bank statement.

Credit Card

Maestro and Visa

Betfred.com accepts Visa and MasterCard credit card payments using our secure online payment system. There are no Betfred surcharges or transaction costs whatsoever in opening and running an account with these cards, although you may occur charges from your card issuer.

  • Credit cardholder's name MUST be the same as the name that you used to register with the site or all bets will be cancelled and deposit returned.
  • The billing address given must match that of your credit card statement

Minimum Deposit

UK Sterling Euro US Dollar
£5.00* €7.20 $10.00

* or currency equivalent (dependent on exchange fluctuations)

Please be aware that Betfred are now taking part in the Secure Code program.

Secure Code is an added layer of security to safeguard your deposits against fraudsters. If your card issuer is enrolled in the program, you will be automatically prompted to type in your Secure Code password each time you register your card or make a deposit

Authorisation

If using a credit card as method of payment you may be required to provide all of the following as part of Betfred.com's authorisation process:

  • Copy of both sides of your card.
  • Copy of your driver’s license or passport with photograph.
  • A recent copy of a bank statement.

Neteller

Neteller Currencies

You can make a deposit using Neteller in US Dollars, Euros and GBP.

If you wish to use Neteller you will have to register an account within Betfred.com in one of the currencies outlined above.

If you bank in a currency other than US Dollars, Euros and Sterling, Neteller do offer a conversion facility, however you will still have to register a Betfred.com account in one of the currencies outlined above.

Conditions for Depositing Funds

There will no charge for deposits made to your Betfred.com account using Neteller providing that your deposit is played through at least once.

Your Neteller account must be the same as the name that you used to register with the site or all bets will be cancelled and deposit returned

To sign up for a Neteller account or to make a deposit visit www.neteller.com.

Neteller Account Users

If you already have a Neteller Account, you will be pleased to know that we are fully integrated with their systems. When registering for the first time you will be asked to supply us with your Neteller Account ID and Secure ID all transactions after that are seamless.

Minimum Deposit

UK Sterling Euro US Dollar
£5.50* €10.00 $10.00

* or currency equivalent (dependent on exchange fluctuations)

Paypal

About PayPal

PayPal is a secure, personal online account that remembers and safeguards your bank account, credit or debit card details. With PayPal, you can make faster deposits using the funding method of your choice – and without having to divulge your financial information to third parties over the Internet. Your PayPal transactions are always conducted on the secure PayPal platform, to ensure that your account is not compromised. Using PayPal to make deposits into your Betfred.com account is safer, faster and it’s also free!

Your PayPal account MUST be the same as the name that you used to register with the site or all bets will be cancelled and deposit returned.

For more information about PayPal, please visit www.paypal.com.

How to register your PayPal Account with Betfred.com

If you already have a Betfred.com Account, deposits could not be simpler:

  1. Log into your Betfred.com account and click on the ‘My Account' tab
  2. Click on ‘Manage Deposit & Withdraw Methods'
  3. Click on the "PayPal" link.
  4. Enter the amount you wish to deposit, your Betfred.com password and click ‘Deposit Now'
  5. You will be transferred to the PayPal website to log in and confirm your deposit or create a new PayPal account if you are new to PayPal
  6. Once you have completed PayPal security you will be returned to Betfred.com, your balance will be updated and PayPal will also send you email confirmation of your deposit.

To make subsequent deposits using PayPal just log into your Betfred.com account, click on the ‘My Account' and then the ‘Deposit Funds' tab and follow the same secure depositing process.

Austria, Denmark, Finland, Greece, Ireland, Portugal, Sweden, United Kingdom.

*All local currencies of the above countries are accepted, in addition to US Dollars.

**If your Betfred.com account is held in a different currency to your PayPal account, PayPal will perform the currency conversion at an advertised rate which is displayed at the time of confirming your deposit.

Minimum Deposit

UK Sterling Euro US Dollar
£5.50* €10.00 $10.00

* or currency equivalent (dependent on exchange fluctuations)

Please be aware that PayPal currently cannot accept MasterCard as a funding method for transactions with online gaming sites and are working to resolve the issue. When depositing with PayPal, please select or add an alternative funding method within the PayPal transactions details page after you log into your PayPal account

Cheque/Bankers Draft

Betfred.com will accept Cashier's Cheque, Bankers Draft, International Money Order or Personal Cheques.

  • All cheques should be made payable to 'Betfred.com'.
  • Please print your full address and Betfred.com username on the back of your cheque.

Minimum Deposit

UK Sterling Euro US Dollar
£25.00* €125.00 $150.00

* or currency equivalent (dependent on exchange fluctuations)

Bank Transfer

Customers anywhere in the world can make a bank transfer payment to Betfred.com by using the following beneficiary bank:

Account name: Petfre (Gibraltar) Limited, trading as Betfred.

Betfred
Bank: Royal Bank of Scotland
Po Box 766
1 Corral Road
Gibraltar

Account No. Sort Code
UK Customers 47685794 60-60-60

For non UK customers depositing in sterling please quote:

IBAN number: GI63NWBK060606047685794

Swift Code: RBOSGI21

For customers depositing in any other currency please quote:

IBAN number: GI91RBOS060954439061646

Swift Code: RBOSGIGI

Conditions for Depositing Funds

Betfred will pay charges for all deposits over £170/$300* providing that your funds stay in your account for 28 days and are played through at least once. If you are depositing between £85* and a £170* you will be subject to a £7.50* administrative charge that will be deducted from your deposit.

If you withdraw your initial deposit within this 28 day period, you will be charged £12/$22* per standard transfer or £15/$27* per urgent transfer.

Minimum Deposit

UK Sterling Euro US Dollar
£85.00* €125.00 $150.00

* or currency equivalent (dependent on exchange fluctuations)

Once funds have been received and cleared, we will notify you by email. Please note that due to banking procedures it may take up to two working days for your funds to reach your betting account. You are then ready to place your first bet. When making a bank transfer, please enter your Betfred account number in the appropriate field. Once you have made the bank transfer, please contact customer services on:

UK: 0800 783 9146
Rest of the World: +44 01925 285027
Fax: +44 (0)1925 285070
Email: accounts@betfred.com

Moneybookers

About Moneybookers

You can make a deposit using Moneybookers in any of our available currencies.

A Moneybookers account is free to open and provides a fast and reliable way to fund your Betfred account. All you'll need is an email address to open up your Moneybookers account.

Moneybookers account holders are identified by email address and not by name. Betfred will accept your Moneybookers deposit only if your Moneybookers email address matches exactly the email address registered for your Betfred account.

How to Register for an Account

When registering your Moneybookers account for the first time, select ‘Manage deposit and withdraw methods from the ‘My Account’ menu on this website (note you have to be logged in to do this). Next, click on the ‘Deposit using Moneybookers’ link and you will be taken to a page where you will need to enter your Betfred password and the amount you wish to deposit. When you have entered this information, click the ‘Deposit now’ button and you will be taken to the Moneybookers website. For first time Moneybookers users the sign up process takes only a few minutes and if you already have a Moneybookers account just enter your email address and password to proceed.

Conditions for Depositing Funds

To make subsequent deposits using Moneybookers you must be logged into your Betfred account. Go to 'My Account' and select 'Deposit Funds' from the drop down menu. Click on 'Card/E-Wallet Deposit', select Moneybookers and follow the security prompts. The process is quick, simple, and funds are immediately transferred to your Betfred account.

Minimum Deposit

UK Sterling Euro US Dollar
£5.00* €10.00 $10.00

* or currency equivalent (dependent on exchange fluctuations)

Ukash

Ukash

About Ukash

Ukash is a voucher method of payment that allows customers to make quick and easy deposits to your betting/gaming account. Ukash is available to customers when using the following currencies on their betting/gaming account: GBP, EUR, SEK, DKK, NOK & USD.

Once you have your Ukash Voucher(s), please log in to your betting/gaming account and click on Ukash to follow the deposit section instructions and easily add funds to your betting/gaming account.

Betfred Shops

You are able to make deposits to your telephone or Internet account via Betfred shops.

Deposits

In order to deposit funds in a shop, you must provide the shop manager with the following information:

  • Surname
  • Postcode
  • Amount you would like to deposit into your Betfred account (minimum deposit £10).

The shop manager will then contact Betfred Customer Service with the request who will, for security reasons, call the shop back with confirmation of the deposit.

Forgotten Details?

If you have forgotten your password please visit the forgotten password page

Otherwise you can contact customer service via the following methods below: ( UK) 0800 03 20 878 (Rest of the World) +44 1925 285023 or email support@betfred.com

How do I make a complaint?

Betfred strive to ensure that we deliver the best possible services in all our dealings with customers.

We also accept that at times some customers will be dissatisfied and in order that we can review your concerns we have the following steps to resolve any issues.

Step 1 – Please speak with our Customer Service team

You should always raise your concern in the first instance with our Customer service team,. Our highly-trained agents are fully equipped to deal with any problem you may have and you may contact them via email, telephone or live chat. We have an escalations process in place that is monitored by our Supervisors and Managers.

Step 2 - Supervisors and Managers

Should our agents not be able to solve your problem then please ask for the issue to be escalated to one of our highly experienced Supervisors or Managers.

Step 3 – IBAS or the Gibraltar Gambling Commissioner

In the event you are still dissatisfied with the information we have provided you with you may raise you concerns with either of the two below bodies. Please note though in order to do so, each stipulates that you must have exhausted our complaints process, so please contact us first!

  • IBAS: IBAS (the Independent Betting Adjudication Service) are a completely independent adjudication service who will consider any case regarding betting or gaming transactions. Betfred have agreed with IBAS to fully support any investigations they may choose to undertake regarding any betting activity and adhere to any rulings which they may subsequently make. Full information regarding their services can be found at www.ibas-uk.com
  • Gibraltar Gambling Commissioner:, If you remain dissatisfied with any of our decisions, procedures, processes or policies you may raise your concerns with the Gibraltar Gambling Commissioner. We will fully co-operate with any investigations the Gibraltar Gambling Commissioner may undertake and any rulings that they may choose to make will be fully adhered to. Full information regarding the Gibraltar Gambling Commissioner and their role can be found at www.gibraltar.gov.gi/remotegambling

Opening an Account?

How do I open an account?

To open an account click the Sign Up Now button located at the top right of each screen.

Follow the easy instructions, if you have any problems contact support@betfred.com.

Why do you need all my personal details?

For security reasons and to protect against fraud, customers must have an account with a unique username and password, a valid name, valid address, valid email and telephone number.

I already have a Betfred telephone betting account, do I need to register for an internet account?

Yes. Betfred’s telephone and internet businesses are separate. Betfred.com is operated by Petfre (Gibraltar) Ltd. Betfred telephone betting is operated by Done Brothers (Cash Betting) Ltd. in the UK. If you require any further assistance please contact our customer services team at support@betfred.com.

Are my user details secure?

Yes, your unique username and password gives you protected access to your online account. Your password is unable to be viewed by any Betfred staff. We will take all reasonable steps to ensure that your information is kept secure and protected from unauthorised access. We also ensure that the privacy of personal information is maintained on disposal. To this end, all hardcopy (paper, etc.) documentation is shredded, and all information held on computer media is erased when no longer required.

Withdrawing Funds

Withdrawing Funds

All withdrawals (including Neteller and Moneybookers) are subject to our standard security checks and can take up to 48 hours to be processed.

Due to Card Scheme Rules and Anti Money Laundering Regulations wherever possible withdrawals will be paid back to the deposing method, if this is not possible Betfred.com reserves the right to request additional documents.

Please note that we reserve the right to cancel multiple withdrawals via the same withdrawal method on the same day, and process as one singular transaction on that day.

Before a withdrawal is authorised, Betfred.com reserve the right to ask for:

  • A copy of the front and back of all cards on the account.
  • A copy of a recent bank statement.
  • A copy of a valid passport, driver's license or identity card.

Will anything show on my bank statement?
When you make a deposit or withdrawal with Betfred.com your transactions will show on your bank statement. These transactions will either show as Betfred or Petfre.

Debit Card

Maestro, Visa, Visa Electron

How to Withdraw Funds Using your Debit Card

Log in to your account and click on the Withdraw link. If you deposited funds by UK Debit Card you can withdraw some or all of your balance by making an online withdrawal straight back to your card.

Select how much you wish to have paid back into your bank account, and we will credit the card which you used to deposit the funds.

The funds may take about three days to reach your bank account due to standard bank clearance procedures.

Free Withdrawals

Withdrawals to debit cards are free of charge.

Minimum and Maximum Withdrawal Limits

Withdrawal UK Sterling Euro US Dollar
Minimum £5.00 €7.20* $10.00*
Maximum £9,999.99 €14,499.99* $19,999.99*

* or currency equivalent (dependent on exchange fluctuations)

Credit Card

MasterCard and Visa

UK Issued MasterCard and Visa

If you have used a UK issued credit card as your method of deposit, all withdrawals will be credited to the credit card account which was used for the original deposit.

Non-UK Issued Credit Cards

Visa

For Visa cards issued in other countries, Betfred.com will make payment to the credit card account which was used for the original deposit where the issuer allows it.

MasterCard

We cannot process any withdrawals to an International MasterCard. If you deposited funds using an International MasterCard, Betfred.com will process your withdrawal to an alternative method.

Customers may have to provide Betfred.com with documentation before any alternate method can be used to return funds:

  • A copy of the front and back of all cards on the account.
  • A copy of your passport.
  • A copy of a recent bank statement.

Neteller

All customers who have used Neteller as their method of deposit will have their winnings paid back to their Neteller account. Betfred.com does not charge customers for withdrawals to their Neteller account, providing that deposits have been played through at least once.

All other withdrawals will be subject to a 2% fee.

How to Withdraw Funds Using Neteller

To make a withdrawal using Neteller, select Funds Transfer on the withdrawal section of My Account and follow the on-screen instructions.

Minimum and Maximum Withdrawal Limits

Withdrawal UK Sterling Euro US Dollar
Minimum £5.00 €10.00* $10.00*
Maximum £4,000.00 €5,750.00* $8,000.00*

* or currency equivalent (dependent on exchange fluctuations)

PayPal

All customers who have used PayPal as their method of deposit will have their winnings paid back to their PayPal account.

Betfred.com will not charge customers for withdrawals to their PayPal account.

How to Withdraw Funds Using PayPal

To make a withdrawal, select ‘Withdraw funds’ from the ‘My Account’ menu on this website, click on the button next to ‘PayPal’, and submit the amount to you wish to withdraw. Your request will be processed within 48 hours of being made subject to satisfactory completion of security checks.

Minimum and Maximum Withdrawal Limits

Withdrawal UK Sterling Euro US Dollar
Minimum £5.00 €10.00* $10.00*
Maximum £5,000.00 €7,000.00* $10,000.00*

* or currency equivalent (dependent on exchange fluctuations)

Moneybookers

All customers who have used Moneybookers as their method of deposit will have their winnings paid back to their Moneybookers account.

To make a withdrawal, select ‘Withdraw funds’ from the ‘My Account’ menu on this website. If you have more than one method for withdrawal active on your account, make sure you select ‘Moneybookers wallet’ by clicking on the button next to it. Enter your Betfred.com password and the amount of money you wish to withdraw then click the ‘Withdraw’ button.

If the transaction limit is validated the payment is sent to our finance team for processing. An authorisation message will appear confirming the funds have been withdrawn.

All withdrawals from your Betfred.com account to your Moneybookers account are free of charge.

Minimum and Maximum Withdrawal Limits

Withdrawal UK Sterling Euro US Dollar
Minimum £5.00 €10.00* $10.00*
Maximum £6,500.00 €10,000...* $13,000.00*

* or currency equivalent (dependent on exchange fluctuations)

Cheque/Bankers Draft

Non-UK Residents

Before a withdrawal is made, Betfred.com reserves the right to ask for:

  • A copy of the front and back of all cards on the account.
  • A copy of a recent bank statement.
  • A copy of a valid passport or identity card.

Minimum and Maximum Withdrawal Limits

Withdrawal UK Sterling (only) Euro US Dollar
Minimum £25.00 €35.00* $50.00*
Maximum No limit No limit No limit

* or currency equivalent (dependent on exchange fluctuations)

International Cheque and Bank Transfers attract charges — here at Betfred.com they are free if the payment is above the Minimum Withdrawal limit.

If the transfer does not reach this limit, the charge will have to be met by the customer, please contact customer services to arrange payment.

*Please Note:Cheques will be issued in GBP currency only*
All other currencies will be paid by bank transfer.

UK: 0800 783 9146
Rest of the World: +44 01925 285027
Email:accounts@betfred.com

Bank Transfer

Betfred.com will pay for one free standard bank withdrawal every 28 days. For any additional withdrawals, Betfred.com will deduct £12* for a standard bank withdrawal and £25* for an urgent bank withdrawal. The maximum withdrawal amount per day is £25,000*.

Non-UK Residents

Before a withdrawal is made, Betfred.com reserves the right to ask for:

  • A copy of the front and back of all cards on the account
  • A copy of a valid passport or identity card.
  • A copy of a recent bank statement

Free Withdrawal Conditions

Betfred.com will pay charges for all deposits over £170/$300* providing that your initial deposit stays in your account for 28 days and is played through at least once. If you are depositing between £85* and a £170* you will be subject to a £7.50* administrative charge that will be deducted from your deposit.

Customers should be aware that some international banks may make additional charges to the account holder on certain transfers. Betfred.com cannot be held responsible for these charges. Customers are advised to consult with their bank to find out any additional costs before requesting withdrawals from their Betfred.com accounts.

Minimum and Maximum Withdrawal Limits

Withdrawal UK Sterling Euro US Dollar
Minimum £25.00 €35.00* $50.00*
Maximum No limit No limit No limit

* or currency equivalent (dependent on exchange fluctuations)

International Bank Transfers attract charges — here at Betfred.com they are free if the payment is above the Minimum Withdrawal limit.

If the transfer does not reach this limit, the charge will have to be met by the customer, please contact customer services to arrange payment.

UK: 0800 783 9146
Rest of the World: +44 01925 285027
Fax: +44 (0)1925 285070
Email:accounts@betfred.com

Regional Bank Transfer – (BTS)

If you have used BTS as the method of deposit, you can make a withdrawal either by bank transfer.

Betfred.com will pay for one free standard bank transfer withdrawal every 28 days. For any additional withdrawals, Betfred.com will deduct £12* for a standard bank transfer and £15* for an urgent bank transfer. The maximum withdrawal amount per day is £25,000*.

Free Withdrawal Conditions

Betfred.com will pay charges for all deposits over £170/$300 providing that your initial deposit stays in your account for 28 days and is played through at least once. If you are depositing between £85* and a £170* you will be subject to a £7.50* administrative charge that will be deducted from your deposit.

Customers should be aware that some international banks may make additional charges to the account holder on certain transfers. Betfred.com cannot be held responsible for these charges. Customers are advised to consult with their bank to find out any additional costs before requesting withdrawals from their Betfred.com accounts.

Minimum Withdrawal

UK Sterling (only) Euro US Dollar
Credit Card €125.00* $150.00*

* or currency equivalent (dependent on exchange fluctuations)

International Bank Transfers attract charges — here at Betfred.com they are free if the payment is above the Minimum Withdrawal limit.

If the transfer does not reach this limit, the charge will have to be met by the customer, please contact customer services to arrange payment.

UK: 0800 783 9146
Rest of the World: +44 01925 285027
Email: accounts@betfred.com.

Betfred Shops

You are able to make withdrawals from your telephone or Internet account via Betfred shops.

Withdrawals can be made from shops subject to the following conditions:

  • You can only use a shop to withdraw funds if you have used a shop to deposit funds.
  • You must take a form of photographic ID into the shop when withdrawing the funds.
  • Withdrawals under £250 can be collected from shop on day of request, subject to shop having the required funds at the time the request is made.
  • Only one withdrawal per customer per day.
  • 48 hours notice is required for any withdrawal requests over £250.

You will need to call Customer Service on 0800 783 9146 within the shop opening/closing times of 10.00am – 9.30pm, and request a withdrawal specifying the location of the shop you wish to withdraw from, the amount of the withdrawal and the date and time you wish to withdraw the funds. Customer Service will then contact the shop and arrange the withdrawal. The withdrawal amount is then removed from your account pending the withdrawal.

On collection, the shop manager needs to contact Customer Service for authorisation of the withdrawal. For security reasons, Customer Service will call the shop back with authorisation.

If you have any problems or require anymore assistance regarding any of the above payment methods please contact customer services on:

UK: 0800 783 9146
Rest of the World: +44 01925 285027
Email: accounts@betfred.com.