Bingo

How can I change my Chat name?

When you enter the Bingo Lobby, click on OPTIONS at the top of the page. Then click on CHAT from here you will be able to update you Chat Name.

How can I win the progressive jackpot?

To qualify for the progressive jackpot, you must stake max bet (£1) on any one line or more to be eligible to win on that particular line or more.

If you are playing a progressive slot, and the five qualifying symbols line up on any line with max bet, you win the progressive jackpot.

The current value of the progressive jackpot is displayed in the game. If you are lucky enough to win the progressive jackpot (and we have confirmed the win), you will be contacted to confirm the win and arrange crediting of winnings to your account.

The jackpot will be reduced by the amount you have won. The jackpot will be reset when the full progressive jackpot is won.

In the event the progressive jackpot is won before the jackpot amount can be reset, the player who wins the amount will not be eligible for the value shown; they will only be eligible for the re-seed amount specific to the game.

How do I know the games are fair?

Every game that we release is thoroughly tested by our suppliers, by us and by 3rd party testing experts.

I lost my password. How can I get a new one?

Privacy and security is extremely important to us, and as a result if a player loses their password we ask that they do the following in order to verify their accounts:

  1. Send an e-mail to support@Betfredbingo.com containing your personal details.
  2. Please ensure that you send the e-mail from the e-mail address you have registered on your Betfred Bingo account. The new software includes a password recovery feature. On the Login screen there is a 'Lost Your Password?' button. When pressed, this will ask the player to enter their registered e-mail address and also their date of birth. If this is entered correctly, an e-mail will automatically be sent to their registered e-mail address with a temporary password which will need to be changed on first login.

I won the Jackpot. Whats next?

Well done! There are a few different options: You can immediately take out all your funds (however, we suggest that you leave a small amount in your account in order to carry on playing as it can take a few days for the money to reach you).

Im having technical problems?

The first step is to try and chat with one of the Chat Moderators inside the chat room. Should there be a large number of people within the chat room and it is not possible for the CM to speak to you, then our online Customer Services Team is available to help.

Is playing bingo online legal?

Betfred Bingo is an international company and as such offers access to players across the globe. However, every country has its own gambling rules and we recommend that you check with your local authorities to find out the law where you live before playing online. It is your responsibility to do this research and ensure that you are abiding by the gambling laws of the country in which you reside.

What are bonus codes?

Bonus Codes will either give you access to a Private Room or add credit to your Bingo Bonus Funds. This balance can be seen to the left of your cash balance. To redeem a Bonus Code simply click on the Bonus Code box in the Lobby and enter the code you have been sent.

What are the minimum and maximum amounts I can stake?

The minimum and maximum stake you can make on a game varies depending on what game you are playing. Each game will display what the minimum and maximum bet is so please check this within the info section which is displayed below each game on the website or within the game itself.

Where does the money come from for the jackpot games?

All jackpot games have a minimum amount from which they start. Then for every spin or stake made in the game, a small percentage is added to the jackpot amount. When a player wins the jackpot, they win the initial amount plus all the monies added to the jackpot from stakes. The jackpot is then reset immediately to the minimum amount and the process starts again.

Why didnt I receive the full prize amount shown?

This will be because you have tied with another player. Because of the way bingo works a tie is very rare, however, on occasion more than one player will win at once. The prize can be split between multiple people and therefore will be split between all the winners.